Resources

Overview

Audience:  ADW Plumbing technicians responsible for completing and submitting invoices accurately.
Responsibilities:  Instructional Design, Visual Design, Job Aid Development.
Tools Used:  Canva

This job aid was created to provide ADW Plumbing technicians with a clear, step-by-step guide on how to properly complete invoices according to company policy.  The structured layout ensures technicians follow the correct sequence—from recording job details to submitting the invoice—to prevent errors, improve efficiency, and ensure timely processing.

By using simple visuals, numbered steps, and clear instructions, this job aid serves as a quick-reference tool that can be accessed in the field, reducing confusion and reinforcing training concepts.  It aligns with the ADW Plumbing Invoice Accuracy Training and supports technicians in maintaining consistency, compliance, and professionalism in their documentation.

Class:  INTE 533

Overview

Audience:  Corporate trainers, instructional designers, and organizational leaders interested in implementing Computer-Based Training (CBT).
Responsibilities:  Research, Instructional Design, Visual Design, Infographic Development.
Tools Used:  Canva

This infographic was created to highlight the importance of Computer-Based Training (CBT) in corporate education and workforce development.  It outlines the benefits of CBT, including greater learner engagement, increased retention rates, and flexible deployment, making it an effective solution for skill development and corporate training.

The design follows a structured flow—Discover, Develop, and Deploy—to explain how CBT enhances learning experiences, improves workforce efficiency, and adapts to organizational needs.  Additionally, it provides data-driven insights on retention rates and acknowledges potential disadvantages, such as limited instructor-student interaction and financial investment.

By presenting key concepts in a visually engaging manner, this infographic serves as an informational tool for decision-makers, helping organizations understand the value and implementation strategies of CBT in modern corporate training.

Class:  CAT 531

Overview

Audience:  Young professionals transitioning from college into the workforce.
Responsibilities:  Content Development, Instructional Design, Visual Design, Motivational Speaking.
Tools Used:  Canva

This infographic was designed as a motivational tool to equip young professionals with key life lessons as they embark on their careers.  Titled "9 Truths About Life," it presents practical, real-world wisdom in a bold and engaging format, emphasizing resilience, personal growth, and professional success.

Each truth is framed in a direct, high-energy tone, encouraging young professionals to embrace challenges, develop a strong work ethic, and cultivate a growth mindset.  The design uses bold typography, structured numbering, and dynamic callouts to make the insights easy to digest and memorable.

By addressing hard work, failure, time management, and personal happiness, this infographic serves as a motivational guide, helping new professionals step into the workforce with confidence, determination, and a proactive mindset.

Overview

Audience:  Vocational ministers seeking guidance on maintaining integrity and preventing moral failure in ministry.
Responsibilities:  Content Development, Instructional Design, Visual Design, Panel Discussion Facilitation.
Tools Used:  Canva

This infographic was developed as a practical guide for ministry leaders to help them implement strategies for moral integrity and accountability in their leadership.  It was used in a town hall-style panel discussion, where Grady, along with other experts—both those who have experienced moral failure and those who have not—shared insights on the challenges of ministry and the safeguards necessary to prevent moral failure.

The infographic outlines key preventive strategies, such as:

• Prioritizing spiritual disciplines for personal and moral grounding.

• Establishing accountability to maintain transparency.

• Recognizing warning signs and emotional triggers before they escalate.

• Seeking mental and emotional support to maintain overall well-being.

• Strengthening relationships and personal commitments to create a solid support system.

• Developing an exit strategy to prevent moments of weakness from leading to moral failure.

• Fostering a culture of integrity to lead by example and build a ministry environment based on honesty.

By presenting clear, actionable steps, this infographic serves as a practical tool for ministers, reinforcing personal responsibility and preventative measures that help sustain a long-lasting, honorable ministry.  It was designed to spark discussion, encourage self-reflection, and equip leaders with concrete strategies to uphold their calling with integrity.

Overview

Audience:  Field technicians at ADW Plumbing needing step-by-step guidance on using ServiceBox to create and submit invoices.
Responsibilities:  Instructional Design, Content Development, Visual Design, Technical Writing, and User Experience Enhancement.
Tools Used:  Canva, ServiceBox

This technical document was designed to simplify the invoicing process for field technicians at ADW Plumbing using ServiceBox Field Service Management (FSM) software.  It offers a structured, easy-to-follow guide for technicians, ensuring consistent and accurate billing practices while reducing potential errors.

Key Features of the Document:

1. Step-by-Step Instructions – The guide walks technicians through each phase of the invoicing process, from accessing the work order and collecting customer signatures to finalizing and submitting the invoice.

2. Emphasis on Signature Collection – Signature collection is highlighted as a critical step to protect both the technician and the company in case of disputed service calls, ensuring smooth billing and payment collection.

3. Detailed Invoice Creation Process – Technicians learn how to select appropriate service codes, add labor and materials, and ensure accuracy in pricing and descriptions.

4. Emailing and Submission Guidance – The final steps focus on how to send the invoice to the office and update its status to "Submitted" for record-keeping and review.

Design Choices:

The document was intentionally designed with a colored background to create a high contrast with the white phone screen images, ensuring that the demonstrations are clearly visible to the technicians.  This design approach prioritizes readability and usability, helping technicians quickly identify critical steps in the process.  Given the importance of clarity in field settings, the decision to use a colored background outweighed considerations of print cost, which was not a limiting factor for this project.

This guide serves as a practical resource for field technicians, improving workflow efficiency, reducing errors, and contributing to accurate, timely invoicing at ADW Plumbing. 

Overview

Audience:  Instructional designers at Cracker Barrel seeking practical, high-impact strategies for making digital learning content accessible and inclusive.
Responsibilities:  Content Development, Instructional Design, Visual Design, Internal Training Resource Creation.
Tools Used:  Canva, Articulate Rise

This job aid was developed as a quick-reference accessibility guide specifically tailored for instructional designers working within Cracker Barrel’s Learning & Development team.  Recognizing the challenges designers face when balancing accessibility with tight production timelines, this resource offers a streamlined, actionable overview of key accessibility practices—without the need to sift through technical documentation.

Designed for internal use, the job aid was integrated into instructional team meetings and resource libraries as a just-in-time reference tool.  It aligns with both WCAG principles and accessibility best practices within authoring tools like Rise 360 and Storyline 360.  This resource was created to empower designers to build compliant, inclusive learning experiences across all digital training platforms.

The job aid outlines essential strategies such as:

• Adding alternative text for images, icons, and graphics.

• Ensuring sufficient color contrast between text and backgrounds.

• Avoiding the use of images of text whenever possible.

• Using legible sans-serif fonts and consistent font sizes.

• Designing navigation and structure for screen reader compatibility.

• Providing closed captions and transcripts for all multimedia.

• Enabling keyboard navigation for custom and interactive elements.

• Testing course accessibility using built-in tools and external checkers.

This tool also includes direct links to trusted accessibility resources like WebAIM’s contrast checker and Articulate’s accessible component guidelines, allowing designers to easily validate their content against industry standards.

By consolidating accessibility best practices into a simple, visually engaging format, this resource supports Cracker Barrel’s mission to deliver inclusive learning for all team members.  It was intentionally built to reduce cognitive load, reinforce compliance, and promote a culture of universal design in the workplace.

Class:  INTE 542